The challenge
A financial services firm onboarded clients through a nine-day gauntlet: KYC documents reviewed by hand, data re-keyed across four systems, and approvals chased over email. Compliance required every step be auditable, which had always been the argument against automation.
Our approach
We built an agentic onboarding workflow on the firm’s private infrastructure. Document-intelligence models verified and extracted KYC documents; an orchestrated agent moved each case through validation, system updates, and approval routing — pausing for human sign-off at every compliance-sensitive gate, with every action logged.
What we built
- KYC document intelligence: verification and extraction at intake
- Onboarding agent orchestrating validation, data entry, and routing across 4 systems
- Human-in-the-loop approval gates at compliance-defined checkpoints
- Least-privilege system credentials per agent task
- Complete action audit trail designed with the compliance team
Results
- Standard onboarding completes same-day; the prior cycle averaged nine days.
- 85% of cases flow through with no manual data entry at all.
- The audit trail is now richer than the manual process it replaced — every action attributable.
- Onboarding capacity tripled with no added headcount.
"Compliance signed off because the agent’s audit trail is better than what humans produced. That was the unlock."
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Illustrative engagement scenario representative of Primis delivery work, anonymized for client confidentiality.